Hotel, owning family, assistance all great. Only 2 problems: Rooms are on the ground floor where WIFI was poor. We needed to go to the entrance for accessibility. Room heating and bathroom water temperatures are not warm enough but warmish. We felt cold in general.I asked to increase both temperatures 5 deg. more but they could not do anything. They changed the room, upgrading but these 2 problems were still there.
Despite that, we loved the family owners and facilities. I had tthe chance fro practising my German as nobody speaks English but tryies hard to hepl. We loved them. Quiet, great breakfast with eggs from their chickens, nice do Aika, good Finnish bath, easy to access Tröpolach skiing area, etc. We can easily rebook there.  

Buchungssystem, Betreuung und Angebaut hervorragend. +Card Holiday bietet tolle Vergünstigungen, wir haben sie an allen Tagen genutzt. Angebot am Nassfeld gut ausgebaut. Hermagor ist eine schöne Stadt: schöne Häuser, Gastronomie mit Livemusik und gutem Essen, z.B. Bärenwirt oder Semmelrock.
Erlebnispark kam bei Kindern sehr gut an, toller Mix aus Vergnügungspark und Strandbad und sehr entgegenkommendes Personal.